Product-Return Policy/15-Day Satisfaction Guarantee
We are committed to your total satisfaction with your shopping experience at Classic Magnets. If, for any reason, you are not satisfied with your purchase, you may return it to us within 15 days of the date that the product was shipped to you. Upon receiving your return, we will provide you with an exchange, store credit, or refund of the cost of the item purchased. All returns must be received by us at our facility in Union, MO in original condition. Items without all the original box and packing materials, law tags, etc., will not be accepted. Items may be subject to a 25% restocking fee. Classic Magnets does not refund shipping and handling fees. If a returned item qualified for free shipping, the shipping and handling costs from Classic Magnets will be deducted from the refund. To initiate a return, you may either email us at firstname.lastname@example.org or call us at 800-205-4332.
We do our best to carefully pack each order to avoid any damage that may occur in transit. If your product was damaged in shipment, please email an explanation and picture(s) to us at email@example.com within five (5) days of receiving the shipment. Upon confirming the damaged goods, we will replace any damaged item at no cost to you and handle the return of the damaged product.
If you would like to return your purchase for any other reason, we will be happy to issue you a refund. Simply contact us at firstname.lastname@example.org or call us at 1-800-205-4332 or 1-636-583-1145 and we will help walk you through the process. You will be responsible for the labeling, shipping, and costs associated with returning the merchandise back to us. The return must be shipped to us within 15 days of the date that we shipped the order to you. This date can be found on your Shipping Confirmation email. Please address the return to: Classic Magnets, Attn: Returns, 7 Cedar Ct., Union, MO 63084. Your refund will be issued once we receive and inspected the returned merchandise. If there are any issues with the items, we will contact you immediately.
The return process is as follows:
• Contact us at email@example.com or call us at 1-800-205-4332 or 1-636-583-1145 to authorize and initiate the product return.
• Ship the item(s) back to our facility at 7 Cedar Court, Union, MO 63084. Be sure it is packed carefully.
• Once we receive and inspect the returned item(s) we will refund the original purchase value.
Please allow at least one billing cycle for your credit to appear on your statement. We will process your credit as soon as possible after receipt and inspection of your return.
Order Tracking Information
We enter order tracking numbers once the order has shipped, and an e-mail should be sent with this tracking number. Typically orders shipped to the U.S. are shipped via the United States Postal Service. If you have any questions or concerns, please e-mail us at firstname.lastname@example.org or call us at 1-800-205-4332, and we will work to address your concerns as quickly as possible.